Effective Teamwork
A work group exists because a company hires a number of people to perform specific tasks and jobs. A team develops when those people work together in ways that enhance their efficiency and productivity. A team is a complex organism that exists as an entity in its own right and also as a collection of the individuals that comprise it. Individual personalities and work styles significantly influence the team’s collective identity. The most effective teams contain complementary, not necessarily similar, personalities and work styles. In such a setting, the whole truly becomes more than the sum of its parts: a team. Each person’s strengths overlap the others’ weaknesses.
Sometimes teams form around job responsibilities. Certain people in marketing, like the PR group, are a natural team, as is the production control or quality control group in manufacturing. Teams also form that slice across responsibilities. For example, managers can pull together people from different jobs or departments to look at morale issues, evaluate new technologies, or help the department get ready to implement a new procedure or methodology. Such teams get people interacting in new ways by forming relationships that cut across the usual functional boundaries, especially when those boundaries also separate groups that compete with each other in some way. And when managers constantly bring different people together on various teams, employees learn to adapt better to change because they have to quickly become cohesive and then accomplish something.
Teams develop not only a way of operating, but also of interacting. A culture forms that establishes the team’s expectations and standards. Each team member has a role; this defines and distributes responsibility. In some teams, one person surfaces as the leader, often emerging naturally, although sometimes the manager designates the leader. In other teams, the members share leadership roles and responsibilities. While shared leadership is generally more effective, much depends on the team itself — its goals and purpose as well as the personalities and work styles of its members.
by Gary McClain, Ph.D., and Deborah S. Romaine
Tags: business, coaching, communication, gender intelligence, Mars Venus Coaching, relationships, success, training
Making Daily Progress Towards Your Big Goals
Often we make New Year’s Resolutions, because we are dissatisfied with something in our lives. When we make our resolutions, we want things to change as soon as possible. What we often forget is that long-term lifestyle changes take time, patience, and effort.
I believe you have to know what your long-term goals are so you can make small goals (i.e., daily tasks) have direction and purpose. I only work with people who are 100% committed to change. But what does that mean? When you commit to changing something about yourself, then you have to ask yourself and know the answers to these two questions.
(1) How much is it worth to me to achieve this goal? What am I willing to pay? What will I sacrifice now, so I can achieve this goal sooner, rather than later?
(2) How will I know when I’m successful? What will make me satisfied, but encouraged to keep working harder?
I believe you have to remind yourself daily of your answers to the two questions above, otherwise you may find yourself quickly coming up with lots of things to do on your to-do list that are not aligned with the daily action you must take to achieve the goals that are most important to you, your happiness, and success.
Psychologists Teresa Amabile and Steven Kramer latest program of research called The Progress Principle encourages people to focus on small immediate changes at work where they can see the progress they’ve made to increase their motivation, job satisfaction, and productivity. This is counter to what many people do when making resolutions and goals for themselves (whether it is at work or in their personal lives) that take a long time to achieve. Ronald Riggio, Ph.D., explains how these two psychologists stumbled upon what computer game programmers have known for years: that people become strongly motivated (sometimes even addicted) to accomplish small tasks (i.e. get to the next level); he further explains how to use this knowledge to get ahead at work.
If you’ve been reading the latest articles on major news websites like Kathy Kristof’s on 7 Ways to Keep Your New Year’s Resolutions the last few weeks, you may have noticed two trends often mentioned: choose small bite-sized goals and celebrate every time you surpass or meet these small goals. For example, if you’d like to lose 30 pounds, then focus on losing 1 pound per week for 30 weeks. Each week you lose 1 pound, then celebrate with a reward such as a manicure or a bubble bath. If you’d like to run a marathon and you don’t run, then focus first on running 5 miles the first week, and increase your mileage by 10% each week, celebrating your breakthroughs each week. I completely agree; however, know why you’ve committed to challenging yourself to do, or think, or feel differently each day.
Be Aware of the Big Picture
What this means is that even though we are focusing on small daily tasks, before we commit to what we’re going to do each day; we also need to be cognizant of what our BIG, long-term goals are so that somewhere in the busy-work of our days we’re doing the small tasks that will get us closer to our long-term goals. Knowing what the big picture is for why we work on daily and weekly goals will help us stay focused on the direction our lives are moving towards while providing daily structure.
Tags: accomplishment, coaching, committed, communication, executive coaching, gender intelligence, goals, john gray, Mars Venus Coaching, planning, resolutions, structure, success, training
Awesome Power of Goal Setting: 10 Tips for Triumph
Set Your Course and Direction With Goals
By Susan M. Heathfield, About.com Guide
Heed the advice offered by Lewis Carroll’s Cheshire Cat, Johann Wolfgang Von Goethe and Stephen Covey. When you begin your new year with solid direction and desired outcomes in mind, you set yourself up for awesome success.
The new year is a beginning, so new goals and resolutions, new plans, new dreams and new directions fuel your thoughts. Whether it’s your fiscal year, your budget year, your religious year or the calendar new year, goals and resolutions are on your mind. These tips will help you achieve your goals and live your resolutions.
What is it about this annual “new” that causes us to reflect upon our lives and our accomplishments? I believe each of us has a natural inclination to grow our self-esteem and capability through new accomplishments. Most of us want to make a difference in the world. Most of us want to live life as fully as we can. Thus, we annually draw a new line in the sand and claim a starting point for our next chapter.
Yet, for all the initial enthusiasm, keeping yourself motivated, committed and moving toward the accomplishment of your goals, is often tough. Tired of setting goals and making resolutions which fade fast from your daily thoughts and actions? Consider adopting some or all of these tips to experience awesome success in accomplishing your goals and living your resolutions.
From my Favorite Quotation Series:
Lewis Carroll from Alice’s Adventures in Wonderland:
“‘Cheshire Puss,’ she began, rather timidly,as she did not at all know whether it would like the name: however, it only grinned a little wider. `Come, it’s pleased so far,’ thought Alice, and she went on. `Would you tell me, please, which way I ought to go from here?’
‘That depends a good deal on where you want to get to,’ said the Cat.
`I don’t much care where–’ said Alice.
`Then it doesn’t matter which way you go,’ said the Cat.
`–so long as I get SOMEWHERE,’ Alice added as an explanation.
`Oh, you’re sure to do that,’ said the Cat, `if you only walk long enough.’”
–Project Gutenberg, 1991
The Goal Is Yours – You Own the Goal
Whether the goal is a promotion at work, a streamlined work process, a new customer, a published article, an exercise program or weight loss, the goal must be your goal. You are unlikely to achieve your manager’s goal, your spouse’s goal or the goal you think you “ought” to work on this year. Your goals must generate excitement when you ponder their accomplishment. You must believe there is something in it for you to accomplish them.
Sometimes, especially at work, if you perceive the end reward is worth the work, you will take on challenges in support of the organization’s goals. These goals might not be as close to your heart as your personal goals, but you work to achieve them for the good of the organization and your success there.
Here are three more tips that will help you experience awesome success in accomplishing your goals and living your resolutions.
Base Your Goals Firmly in Your Values
Hyrum Smith, the founder of Franklin Quest, later Franklin-Covey, Inc., developed a model for goal setting. Smith’s “Success Triangle” puts governing values at the base of the goal setting process. Smith recommends that every goal is linked specifically to a governing value. For example, if diversity in the workforce is a value espoused by your organization, then at least one goal must further diversity. Every goal should be linked to a governing value.
Short-term, mid-term and long-term goals are then established based upon the solid foundation of your values. If the goal you set is congruent with and allows you to live your most important values, you are more likely to accomplish the goal.
According to Gene Donohue, of TopAchievement.com, set goals in all aspects of your life, to maintain your life balance. The balance also helps you accomplish goals as each aspect of your life is represented in your goals. You are less likely to experience warring priorities if every aspect of your life has a value-based goal. He suggests goals in these arenas.
Family and Home
Financial and Career
Spiritual and Ethical
Physical and Health
Social and Cultural
Mental and Educational
From my Favorite Quotation Series:
“Until one is committed, there is hesitancy, the chance to draw back, always ineffectiveness. Concerning all acts of initiative and creation, there is one elementary truth the ignorance of which kills countless ideas and splendid plans: that the moment one definitely commits oneself, then providence moves too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events issues from the decision, raising in ones favor all manner of unforeseen incidents, meetings and material assistance which no man could have dreamed would have come his way. I have learned a deep respect for one of Goethe’s couplets: ‘Whatever you can do, or dream you can, begin it! Boldness has genius, magic, and power in it.’”(Johann Wolfgang Von Goethe)
–W.H. Murray, of the Scottish Himalayan Expedition
Believe You Can Accomplish the Goal
Each of us has a little voice in our head. It is the voice of our sub-conscious, judging self. On a daily basis, we engage in self-talk; we comment on each situation we encounter. We discuss events and plans in our minds. Our commentary is both positive and negative. Positive thoughts and planning support the accomplishment of our goals. Negative thoughts and comments undermine our self-esteem and self-confidence, and negatively impact our ability to accomplish our goals.
Listen to your voice. You can change its tone by believing in yourself and in your ability to accomplish your goals and resolutions. Use this unconscious critic to positively support your goal setting success.
If you are a manager, one of your more important tasks is to support the development of positive self-esteem by your staff members. Your positive outlook and belief in their ability to accomplish great goals fosters their increased self-esteem and self-confidence. This, in turn, magnifies their ability to accomplish more and contribute more to your business.
Paint a Vivid Outcome
Traditionally, goals were established around measurable outcomes. This works well when the outcomes are measurable. Don’t tie yourself to setting only measurable goals, however; you may find yourself concentrating on the trivial, because it is measurable, rather than on your most important outcomes. Sometimes the most important goals, the non-urgent, critical goals, are hard to measure.
“Explore alternatives for a business in the World Wide Web,” is tough to measure, whereas the steps, once you make a decision, are easy to measure. “Learn about new options and thinking around performance management,” is tough to measure in any significant way. The next step, “design a new appraisal system,” is easier to define and measure.
As you move up the management ranks, you may find more of your goals are harder to measure. The key measurable aspects of your job will likely be the results produced by your reporting staff.
With goals that are hard to measure, start with a picture in your mind, that you commit to paper, that describes the outcome you are seeking. Make the picture as vivid as you can. I have a published book in my mind, while I am still thinking about and exploring potential topics.
You really need to write down your goals and share them with people who support your progress.
Here are six more tips that will help you experience awesome success in accomplishing your goals and living your resolutions.
Write Your Goals
Writing out your goal is your commitment to achieving the goal. Writing a goal is a powerful statement in comparison with half-formulated thoughts in the back of your mind. It is the conscious promise to yourself to pay attention to the accomplishment of the goal. Writing out potential action plans and due dates makes the goal even more powerful.
Share Your Goals With People Who Are Important to You
If you are certain your significant others will support the accomplishment of your goals, share them. Your manager is likely to support your goal accomplishment as your success is her success. Honestly assess the ability of family members, peers and friends to provide support. In close relationships, many different feelings, experiences and historical events are at play. If you don’t believe you will have whole-hearted support, keep the goals to yourself.
Check Goal Setting and Achievement Progress Regularly
One of the weaknesses of any annual appraisal system is the lack of frequency with which progress and success are measured and tracked. You are most likely to accomplish the goals you set if you review them daily as part of your normal planning process. (You do have a normal planning process, don’t you?)
Whether you use a paper planner or a hand held computer, you can enter your goals, and schedule daily and weekly actions that support their accomplishment. The discipline of the daily review is a powerful goal accomplishment tool.
Take Action to Identify and Eliminate Obstacles to Goal Setting Success
Simply tracking your goals daily is not enough. If you’re unhappy with your progress, you need to assess what is keeping you from accomplishing the goals. Ask yourself questions such as, “Is this goal really important?” (If not, why did you pledge to accomplish it; maybe it’s not important, or less important than other goals.)
”Are there specific obstacles you are experiencing which are interfering with your ability to accomplish the goal?” (In this case, make action plans to remove the obstacles or seek help from a co-worker, friend or family member.)
If you are not making progress on a particular goal, attempt to do a root cause analysis to determine why. Only by honestly analyzing your lack of progress can you determine steps to take to change this picture. In this era of the hand-held computer and PDA cell phones, picture your goals automatically forwarding for 365 days. Talk about a daily reminder about failure!
From my Favorite Quotation Series:
Seven Habits Revisited
“Begin With the End In Mind is the endowment of imagination and conscience. If you are the programmer, write the program. Decide what you’re going to do with the time, talent, and tools you have to work with: “Within my small circle of influence, I’m going to decide.”
–Stephen R. Covey
Reward Yourself and Celebrate Goal Accomplishment
Even the accomplishment of a minor goal is cause for celebration. Don’t depress yourself with thoughts about all you still have to do. Celebrate what you have done. Then move on to the next milestone.
Goals and New Year Resolutions Change
Periodically look at the goals you have set for this year. Are the goals still the right goals? Give yourself permission to change your goals and resolutions based on changing circumstances.
Don’t spend an entire year failing to achieve a particular goal. Your time is better spent on achievement than on beating yourself up for lack of progress. Maybe you made the goal too big; maybe you set too many goals. Do an honest assessment; change what needs to change periodically, and move on.
Paying attention to these ten guidelines can make all the difference in your year. Will this year be a year of triumph for you, a year of awesome success? Whatever your goals and resolutions, these tips can help power your success.
[By Susan M. Heathfield, About.com Guide]
Tags: accomplishment, coaching, communication, corporate, executive coaching, gender intelligence, goals, Mars Venus Coaching, resolutions, success, training
New Year’s Goals? Great! Now What?
Rich Bernstein, CEO, Mars Venus Success Coaching gives you “simple” tips to stay focused!
Tags: business, committed, communication, conflict resolution, corporate, executive coaching, gender intelligence, goals, mars venus, Mars Venus Coaching, planning, relationships, success, training
Recognize a Winning Business Idea
To gauge future success, know how the concept will help the target market and whether it will fit into how those customers identify themselves
Which are the best business ideas: those that tap into our seven deadly sins, or those that fix a pain or solve a problem? —C.C., New York
The answer to your question depends on details such as your target market, production costs, and price point. For instance, take tax planning vs. wealth management. One is an essential service that sells at high volume to a wide audience, but at a price that can approach that of a commodity. The other sells to a smaller niche, but appeals to customers willing and able to pay more.
Another concept to mull is that wants and needs may not be so far apart. Indulging one’s greed or pride may be the flip side of solving a problem or stopping a pain, says Peter Sheahan, chief executive officer of ChangeLabs, an Australian business consulting firm with U.S. headquarters in Denver. “The problem is the pain,” he says, “and the pain is we want more of our seven deadly sins. All human desire comes from a form of dissonance—dissonance just being a fancy word for a gap, and a gap just being a metaphor for the space between where we are now and where we want to be.”
Traditionally, business ideas that solve problems seem to be most effective, although sometimes a new product or service solves a problem that people aren’t consciously aware of until they see the solution. Still, if you can identify the problem in a compelling fashion, your message may be easier to get across.
“I always feel like fixing a pain is best, since more people can really relate to that. They’ll be more willing to listen to your marketing message if you’re solving a problem or taking away their pain,” says Sarah Shaw, a consultant at Entreprenette.com.
Jordana Jaffe, a business consultant and life coach at Quarter Life Clarity, agrees that people are often so fixated on a nagging problem or annoyance that if you can fix it for them, your business will excite and empower them. “We’re always so consumed with what isn’t working in our lives,” she says. “When we’re introduced to the possibility of those things becoming easier for us as a result of this possible solution, life suddenly feels lighter and easier and more possible.”
Human Drives
Sheahan recommends that, rather than framing your business idea on the “sin vs. survival” scale, you should structure its appeal more around human drives, a term he derives from the evolutionary biology research of Paul R. Lawrence of Harvard Business School.
Lawrence talked about the universal human drives to acquire, to bond, to comprehend, and to defend. If you can tap into as many of those drives as possible with your product or service, you can predict how explosive your idea will be. “I once did a program with Sega tracking mega blockbuster video games over the last 20 years,” Sheahan says. “All of them had tapped into three of the four human drives.”
What’s most important with a business idea is to identify your target market and become as familiar with your potential clients as possible. “If you’re looking to sell to the high-end, luxury market, your product or service may be something that people might think of as indulging a sin. Just make sure your marketing matches your target market,” Shaw says.
You may have a choice of messages, depending on how you want to position your business idea. Does plastic surgery indulge the sin of vanity, or take away the pain of aging? Do decadent chocolates appeal to the sin of gluttony, or solve the problem of sugar cravings? Whichever way you go, make sure your brand appeals to your customers’ interest in defining themselves, Sheahan says. “Brands say something about us. Think Brooklyn Circus for those that want to be seen as on the fringe, consider Tom’s Shoes for those who want to be seen as evolved and empathetic, and think of Ralph Lauren for those that want to be preppy. What do those brands satisfy? Lust and pride, just to name two,” he says.
[Karen E. Klein is a Los Angeles-based writer who covers entrepreneurship and small-business issues.]
Tags: coaching, communication, corporate, Entrepreneurship, executive coaching, gender intelligence, john gray, Mars Venus Coaching, planning, success, training
The Entrepreneurship Gender Gap Isn’t Shrinking
Women still start fewer businesses than men and are less likely to achieve business success, according to a comprehensive new international survey
Drawing on interviews with more than 175,000 adults and multiple sources of data, the Global Entrepreneurship Monitor 2010 Women’s Report, released earlier this week, is the most comprehensive study to date of women’s business activity, says Donna J. Kelley, associate professor of entrepreneurship at Babson College and lead author of the report. Evaluating 59 economies, it found that more than 104 million women ages 18 to 64 were actively engaged in starting and running new business ventures, and 83 million women were running businesses that were more than three years old.
Despite the impressive numbers, the report reveals a persistent gender gap. Kelley spoke this week to Smart Answers columnist Karen E. Klein about the findings and the policy implications of the report. Edited excerpts of their conversation follow.
Karen E. Klein: This GEM survey is the first to look specifically at women entrepreneurs since 2002. What’s changed?
Donna J. Kelley: We continue to see consistently that fewer women become entrepreneurs than men. In some economies you have ups and downs in entrepreneurship and women follow those trends. But in general, fewer women participate in most of the world’s economies.
In our 2010 data, only one country had more women than men involved in entrepreneurship and that was Ghana. What we see there and in many developing countries is that women participate out of necessity because they need to create income for their families and they have few other job possibilities.
Which countries had the highest participation rates for women entrepreneurs?
The Latin American economies and the sub-Saharan African region had more relative participation from women compared to men and there are higher entrepreneurship rates overall in those countries as well. In the Middle East, Eastern Europe, and Northern Africa, we see both lower entrepreneurship rates overall and less participation by women.
What about Asia?
That’s interesting. Korea has the lowest participation rate for women relative to men even though the country as a whole has pretty good entrepreneurship rates. Japan also has low participation rates for women, and low entrepreneurship rates overall. China has both high rates of entrepreneurship overall and pretty good participation rates for women, with 16 percent of the male population engaged in entrepreneurship and 12 percent of women.
What kinds of factors determine how many women participate in business ownership?
There are a lot of factors, including the availability of employment options for women and the availability of child care. It’s hard to identify specific reasons in specific countries, but culture is really important. Talking with some of my Korean colleagues, they say there are definite role expectations for women and fewer day-care options. In China, women typically have their parents take care of the children so they are empowered to go out and work.
Which countries had the greatest level of equality between men and women?
Australia has equal numbers of women and men participating in entrepreneurship, but more than twice as many men running established businesses as women. In the U.S., 8 percent of the male population and 7 percent of the female population is engaged in entrepreneurship. But again, there are more male established business owners than female business owners.
Interestingly, in Norway we saw a reverse trend. There are three times as many males as female entrepreneurs, but only 1.5 times as many males as female established business owners.
What attitudes hold women back from starting businesses?
For one, we found that women are just as likely as men to see entrepreneurship as attractive, but they are less likely to see opportunities for starting businesses. In fact, since 2002, the perceptions about entrepreneurial opportunities declined among women in developed economies.
One thing that is critical is women’s belief in their own capabilities is far lower than men’s. Less than half–47.7 percent–of women believe they are capable of starting a business, while well over half–62.1 percent–of men believe they are capable. That lack of confidence persists through all economies and cultures we studied.
Fear of failure is another stumbling block that’s more common among women than men.
Yes. Women are more likely dissuaded from entrepreneurship due to fear of failure and they tend to have smaller and less diverse support networks. They are more likely to rely on family members for support and they are less likely to know an entrepreneur. Men have larger business networks, know more entrepreneurs, and they are more likely to rely on business colleagues for help and support than on family members.
What conclusions do those results lead you to?
We think that mentoring and entrepreneurial role models can boost women’s confidence. Also, women are just as well-educated and as likely to create innovative products as men, but they have half the growth expectations for their businesses as men. So, for those female-owned businesses that do have high-growth potential, we need to get them the resources, support, training, and mentoring they need to move to that next level.
Your report reviews some government, nonprofit, and private-sector programs aimed at trying to enhance women’s entrepreneurship. What did you find?
In Ireland, we covered one initiative that is focused on growth entrepreneurs. They get a female mentor to run roundtable forums focusing on growth, where women business owners can share what they’ve learned and do group problem solving. The lead entrepreneur acts as a role model and a mentor, and it has been really successful at helping women with limited resources tap into their own creativity. More than 150 women entrepreneurs have benefited.
[Karen E. Klein is a Los Angeles-based writer who covers entrepreneurship and small-business issues.]
Tags: coaching, communication, Entrepreneurship, executive, executive coaching, family, gender intelligence, goals, john gray, life, mars venus, Mars Venus Coaching, planning, relationships, success, training
To Launch Your Business, Embrace Risk-Taking
By learning what makes veteran entrepreneurs adept risk-takers, aspiring starters-up can get closer to taking the leap
By Monica Mehta
To evaluate the merits of their startup dream and strategize about its future, aspiring entrepreneurs can sweat out business plans and huddle with experts. To prepare for the emotional roller coaster of venturing out on their own, though, there’s little to do in advance. They must launch and learn on the fly. For those struggling to decide when to launch, insight from seasoned risk-takers and researchers who study them could speed the decision-making process.
For Andrew Ullman and Hayward Majors, co-founders of New York’s CollegeSolved.com, an online expert network for college admissions, taking the leap did not come easily. After hatching their idea in 2008, they kept their day jobs in corporate law and finance, conducting research and seeking industry input in their spare time. By February 2009, they had a well-researched business plan but lacked the confidence to pursue the venture full-time. “Despite having an opportunity in hand and some financial stability, it took the validation of creating a beta version of the website and raising capital from outsiders to get us comfortable with the [lifestyle] change,” says Ullman.
Like countless others before them, Ullman and Majors were adept at identifying risks but hadn’t learned to take them. “When it comes to taking risks, knowledge is a highly overrated motivator. Otherwise, we’d all buy low and sell high, and our kids would eat their vegetables,” says Dr. Frank Murtha, a behavioral psychologist in New York City who works with traders and specializes in financial risk-taking. He suggests that seizing opportunities when they arise and rolling with the punches requires a skill set few have mastered.
Chemicals in the Brain
In 2008 researchers at the University of Cambridge studied the risky decision-making abilities of entrepreneurs and corporate managers with similar IQs and experience levels using a battery of neurocognitive tests. They found (paywall alert) that the entrepreneurs consistently took riskier bets. The results show that risk-taking is both behavioral and physiological. The entrepreneurs not only scored higher on personality tests that measure impulsivity and flexibility; they also experienced a chemical response in the reward center of the brain that the managers did not.
While we have little control over our natural programming, it is possible to change behavior over time, as most therapists advocate. To offer aspiring entrepreneurs steps to take immediately, I compiled these tips:
Socialize with other entrepreneurs. Entrepreneurship rubs off. A study from Babson suggests that children of entrepreneurs are more likely to start businesses, as are those who know other small business owners. The inverse also holds. Risk aversion can be contagious, as Ullman and Majors experienced. “We always wanted to be entrepreneurs, but we were locked into lucrative jobs that were deemed acceptable by family and friends,” says Majors. Most large cities offer business meet-ups and other networking events where like minds gather.
Set yourself up for small successes. “Our brains are motivated by success to greater success,” says Dr. Richard Peterson, a psychiatrist and PhD of neuroeconomics who has written two books on financial risk-taking. Immediately after experiencing a victory, our neurons process information more effectively, we become sharper and learn faster. Set small goals, no more than three months in length. Even incorporating a hobby that sets you up for small successes can make a difference in your professional life. A personal aside: I’ve just given hubby the license to play World of Warcraft to sharpen his risk-taking prowess.
Have a whiskey sour. Who hasn’t attended a cocktail hour feeling intimidated by a room of unfamiliar faces? A drink can stimulate the impulsive side of your brain’s reward center and give you the courage to strike up a conversation. More isn’t always better when it comes to playing with brain chemistry, of course. For purposes of productive impulsivity, stick to just one.
Or skip the drink and try channeling your inner Richard Branson on your own. We are groomed to seek information when making decisions. Break the habit by practicing by yourself in an environment where your decisions will have few meaningful consequences. Order what instantly comes to mind in a restaurant, for example, then graduate to other arenas.
Have faith. “As much as knowledge is overrated, religion is underrated,” says Murtha. Taking a leap of faith is something every entrepreneur must do at some point or another. Having faith that everything will be O.K., whether it is derived from a spiritual belief or elsewhere, contributes to the willingness to be adaptable.
Choose a partner who possesses skills you don’t. If impulsivity and adaptability aren’t your strong suits, find a partner who already has what you don’t. Of course, don’t bring on a partner unless he or she adds value to the project beyond being able to roll with the punches.
Ullman and Majors quit their day jobs in September 2010 when it became clear investors were willing to commit. They closed the round in December, raising enough from friends and family to sustain the business for about two years, and finally launched CollegeSolved.com in early April. “After more than two years of planning, we thought we’d experience a huge relief post-launch,” says Majors. “But the party is only getting started.”
[Monica Mehta is managing principal of investment firm Seventh Capital in New York City. She has advised hundreds of small businesses over the past 15 years. .]
Tags: coaching, committed, communication, Entrepreneurship, executive coaching, john gray, Mars Venus Coaching, motivation, planning, relationships, success, training
Effective Planning Is About What to Leave Out
posted by: John Jantsch
Mon Dec 19, 2011
Today my staff and I are taking the entire day to create a strategic plan for the coming year. The process, and its ongoing nature, is something I call Commitment Planning. This is a practice that I highly recommend, but perhaps not for the reason you may assume.
But first, the rules
- No one has a specific role today
- Let brainstorming be brainstorming – possibilities and ideas
- Be present
- Be judgmental tomorrow
- Remember, you are planning for the entire year
And, then my requirements
- Food and drink should be awesome
- Leave lots of time and space for physical movement
- Make it easy to capture everything
Lots of companies completely neglect the need for planning and some that do it consistently view it as a way to determine new things they want to address in the year ahead.
To me, the greatest benefit of any planning session is to decide what not to do.
There’s always more to do than you can possibly get done and what happens all too often is that we give a little attention to a lot of things and effectively water down what should be our priorities.
When we plan the right way, we look long and hard at what makes us money and (hopefully) find ways to focus on doing more of that better, rather than thinking up more of something to divert our attention.
I recently hired my own business coach and one of the first things we’re focused on is getting me to stop doing things that don’t make sense and start spending more concentrated time on my highest payoff activities.
This idea holds true for entire organizations as well and one of the best ways to get to the heart of what’s holding you back is planning.
The first planning principle you must embrace however, is that the goal of the process is to help you limit what you are going to do and do well. Instead of creating a laundry list of wants and dreams, your charge in the planning process is to create a very small list of objectives and goals grounded in the overriding purpose of the business. Everyone in the organization then must commit to this list. From your small list you can carve out a requisite number of strategies and tactics that support these business objectives.
In fact, your aim is to create a total plan outline that fills no more than one sheet of paper. (No 6pt type allowed.)
Note also that we’re not spending the day to make a business plan or create a marketing plan – plans aren’t the secret, planning is. It’s the continuous process of planning, acting, measuring and planning that moves the organization in the direction of its goals.
Using and teaching a continuous planning process like this is one of the ways you empower your staff to know they are taking right action on the most important things at all times and knowing this brings a confidence that in itself is a commitment generator.
Commitment planning is a management style that frees your people to be creative instead of forcing them to be bound by a process only system driven activity.
Planning is not a one-day event or even year-end activity. Sure, there may be certain time bound planning periods that occur naturally, say at the end of a quarter, but the real way to keep commitment alive is to live it through a creative process that allows everyone to focus on the things that matter most.
Ben McConnell, coauthor of the Church of the Customer Blog and principal of management consulting firm Ant’s Eye View, has written about a planning process he calls OGST (Objectives, Goals, Strategies and Tactics.)
What I love about McConnell’s framework is that he uses each of these planning words in ways so simple as to actually create a useful set of definitions for these ridiculously misused terms.
Go get this visual representation of OGST and I think you’ll see what I mean.
As you can see, a planning process like this can help the kind of simple clarity that is so often missing in the “what should we do next” business management style. We borrow heavily from McConnell’s framework add some of our own magic to help put the focus on results and bust through constraints.
No matter what exact process you use for planning, with a one page plan full of your committed priorities in hand you can analyze any idea in about two seconds and determine if you should pursue it or dismiss it. Focusing on your strengths and finding ways to turn them into even greater assets is how individuals and organizations realize their potential.
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Tags: business, coaching, committed, communication, executive coaching, gender intelligence, john gray, Mars Venus Coaching, planning, relationships, success, training
Provide constant celebrations of your client’s successes
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Welcome to secret number 5! You have learned how to be in the right frame of mind to create a 7 figure business and a free life filled with bliss; how to have prospects compelled to call you and meet you; how to easily without selling share your unique service offering; how to WOW your customers and now you are ready to provide constant celebrations of your customers success.
Many people wonder what I mean by a customer’s success. Let me address this right away. When a customer hires your company or buys your products or services that in itself is cause for a celebration of them making a great decision. I instantly celebrate their success with a letter, note, brownies and other items. I write personal note cards as well.
When else could a customer have success? Here are some examples in my own personal life of my success as a customer of other people where I wasn’t acknowledged and could have been. I had an expert re-do my social media look. When this was done a celebration was in order. I had my attorney file my papers for my foundation and no celebration occurred. And I reached a major medical change for the better and my doctor missed the celebration opportunity.
How many of these opportunities do you miss? Each time you miss one you show the customer they aren’t really special, you don’t really care deeply about them and you certainly aren’t exceeding their expectations.
Today I want you to think about all the celebration’s you could be having. Create a big list. Include holidays, birthdays, purchases, milestones and anything else you can think of. Be a bit wild and crazy and include as much as you can.
Then pick at least one item and implement that with every customer. In a week or so create a list of 12-24 ways you will celebrate each of your customers regularly. The sky is the limit so have great fun coming up with these items. When you see how much your customer’s appreciate you caring about them and again wowing them, you will be excited to do more and more celebrating.
I celebrate all my customer’s because they are my customers. They are my extended family and I acknowledge and honor and celebrate them regularly.
Tags: communication, corporate, customers, executive coaching, gender intelligence, Mars Venus Coaching, relationships, resolutions, success, training
5 Ways Stress Affects Your New Year’s Resolutions
We often make New Year’s Resolutions at the stroke of midnight. We choose to improve things we’re unhappy with about ourselves. What we forget to think about is how stress affects whether or not we’ll actually follow through and stick with our resolutions for however long they’ll take to accomplish.
- We forget there are good (and bad) stressors that knock us off track.
Did you know there are two types of stressors: good and bad? Both cause an elevated spike in our stress-producing hormones: cortisol and adrenaline. We often forget that the good stressors can stress us out too. Even if we’re anticipating good stressors like: births, weddings, birthdays, anniversaries, holidays, parties, and other celebrations…we can still end up feeling overwhelmed or anxious about the event. Our good intentions to follow-through on our resolution to exercise, lose weight, sleep more, eat healthy, invest money, etc., often are the first things to fall by the wayside.
- Stress is stress.
If our bodies have excess cortisol and adrenaline, then despite our best intentions, we find ourselves going back to old habits. Why? It’s easier, it feels safe, and our energy is going towards ridding our bodies of excess cortisol and adrenaline. It takes over 90 days for new behaviors to become automatic habits. When you’re resolving to do something new or different, concerted effort must be taken to think and then act on the new behaviors. If your motivation is down, then it becomes difficult to convince and hold yourself to carrying through with your new resolutions.
- We ignore our bodies’ warning signals…physically.
Fatigue, headaches, indigestion, migraines, weight gain, high blood pressure, clenched jaws, tight muscles, not being able to slow down/relax, and insomnia are signs of too much stress.
- We ignore our bodies’ warning signals…emotionally.
Feelings of being alone, overwhelmed, unsupported, anxious, ignored, unimportant, rushed, or angry means for:
Women—we do not have enough of our stress-producing hormone, oxytocin.
Men—we do not have enough of our stress-producing hormone, testosterone.
- We ignore our bodies’ warning signals…mentally.
We set ourselves up for failure when we heed the negative talk in our heads. Fogginess, confusion, and black and white/all-or-nothing thinking are signs that your brain is not working at peak capacity.
Solutions
- When making your resolutions, plan around and anticipate that BIG life events (good stressors) will happen sometime during the year.
- Make your resolutions have specific start and end dates.
- Pencil in the dates on your calendar for the fun and happy events (good stressors) that you already know will occur.
- Plan down-time into your life, so you can off-set stress and replenish your stress-reducing hormones. You need to do stress-reducing activities daily to keep stress levels low.
- Sit down with your calendar, and write in your start and end dates for your resolutions.
- When you do have bad stressors happen—like accidents, deaths, illnesses—re-visit and re-define your new end date for your resolutions.
- Find someone who can keep you accountable. When you ask someone to help keep you on track—make sure they are willing to give you feedback. When you’re held accountable and have access to objective constructive criticism to what’s working and what’s not working is a great way to fireproof your resolution and ensure 100% commitment to accomplishing your goal(s).
Life happens. When we’re able to roll with the unexpected changes, then we can do things pro-actively to work with both kinds of stressors so our stress levels remain low and our motivation high. It’s when we forget to plan ahead for the contingencies that we lose motivation.
Tags: coaching, communication, executive coaching, gender intelligence, Mars Venus Coaching, motivation, relationships, resolutions, success, training, workplace, workshops
