Successful business ventures often rely on the communication savvy of everyone involved in the deal. Relying on one person to lead or motivate a group leads to: reduced functionality if that person is absent, a stressful environment, unhealthy communication patterns, and increased conflicts. We all come from different backgrounds and families. What’s amazing is how we come together as a team to produce finished products. Here are 3 ways you can set yourself and your team up for success. They all involve self-reflection, greater self-awareness, and implementation of new skills based on both your and others’communication strengths.
- 1. Use DISC Profiling to Rephrase Your Wants
DISC is an inventory that is taken specifically with the work environment in mind. It identifies your adapted behavior in the workplace, as well as your natural style. Bringing in someone to facilitate taking the DISC profile and interpreting the results with your team adds value to how well your team interacts with one another.
One of the fun things I did at the last corporate DISC training was to ask each participant what their pet peeve was (instead of what words to avoid or not to use) in regards to how other’s communicate with them. We also spent a great deal of time on what does work for each participant. We collated everyone’s results in a table for easy reference back in the office. During team training that teaches you communication skills, you learn more than just tendencies or preferences, you get to implement the knowledge right away, which ensures that you retain this information for later use.
It is critical to know that the greater awareness you have of your style and how to adapt how you communicate with others in the group based on their style is what sets you and your team apart from other groups operating by chance alone. Doing DISC as a group allows everyone to see patterns and how objectively to make changes in the way they speak and interact so the strengths of all team members are utilized rather than just the more extroverted or dominant communication and personality styles.
- 2. Understand Gender Communication Differences
While DISC identifies your adapted and natural communication styles, going one step further to understand how men and women prefer to communicate leads to even greater results.
- Men tend to use communication to solve problems.
- Women tend to use communication to connect.
For example, at work—a woman’s natural inclination to take into account how a decision affects all parties involved both short and long term. Calling on this strength during a sale or when weighing options ensures greater logistical planning than a more single-minded approach. Calling on a man’s inclination to either solve a dilemma, or shelve for later is helpful in keeping negotiations focused with the end in sight.
Mars Venus Coaches in your area can facilitate DISC trainings for your organization and offer free Stress Management Seminars and workshops geared to getting what you want at work and gender differences in selling and buying. If you’re pressed for time you can also read the following online articles or take aneWorkshop too!
- 3. Practice Conflict Resolution Skills
It is critical to know that under stress, we tend to do two things:
- We revert to our natural DISC style—graph II, not our adapted DISC style—graph I. This is because under stress it is harder to mask our natural preferences for communicating.
- We become more like our gender, because of our physiology and the way blood flows in our brains according to our sex.
Therefore, utilizing an objective observer or a facilitator that interprets how you work as a team is more helpful, then just reading about it or studying these skills alone.
The following are the 3 steps to conflict resolution and what primary DISC gravitates to each of the steps.
1. CREATE SPACE. S’s bring all views, ideas and opinions into dialogue.
–Change location to a neutral place
-Use active listening to explore rather than condemn opposing views
–Take breaks often to cool off during negotiations
2. ADD VALUE. C/I’snaturally use their skills to add value and make sure all voices are heard.
–Cs (Ts) add value by generating logical alternativesto the conflict issues
–Is (Fs) add value by creating options for growthfor all parties so no one leaves feeling empty handed
3. SEEK CLOSURE. D’s ensure an end result.
–agree on decision principles before making decisions (i.e. equal input)
-take one step at a time and define the steps
-once steps are outlined and decided upon, close the book on conflict
The bottom line is to turn what you learn into translatable skills. Learning communication and resiliency skills that focus on your strengths enable you to stay present in the moment. When you are able to operate continually from this place of presence, then you will find there are no fights, conflicts will decrease, and both your productivity and efficiency will improve. If your entire team can identify what best works for them and how to adapt to other people’s preferences, then the climate and culture at work will cease to feel like “work,” and more like play—just like it felt as a kid on the playground at recess playing kickball.